Introduction (15 min)

• personal introductions (me and you)
• overview of the course
• future considerations (compression, networking, telephones, the rate of change)

Basic Cable Theory (1Hr.)

• where we get the channels from
• the head end
  • processing (demodulating and modulating etc.)
• the distibution of channels
  • the channels and the order they go on the system
  • sub low, low, mid, high, super bands.
  • the return path (5 to 42 Mhz)

Break (15 min)

Trouble shooting (2Hrs.)

• using vcr as a tool (converter, videoway)
• no cable, channels searching endlessly
• nothing above channel 13
• poor reception (snowy picture, low levels)
• black screen (blue, snow, lines:diag,hum..)
• audio (none, all channels, one channel)
• call dispatch for verification of problem
• ingress (tv, vcr, ch3/4...)
• assisting customer (fine tuning...)
• ohm meter (and other tools for checking cables)
• xmod (what it looks like)

Lunch (1 Hr)

Theory and Hands on training on:

• Videoway
• Picture in Picture
• Stereo Recording
• Surround Sound
• Vcr+
• Cable Mouse/ Prisms

Break (15 min)

The Service Dept. (1 Hr)

• The service goals. (no cable /same day, poor reception /next day, priority 1)
• Booking Trouble calls: No Cable calls, poor reception, non-reception, customer request, building or commercial account problems, what to do when we have tried three times at a call.
• What the service techs. need to know for comments on the cover sheet.
• When to send out a tech.

Review (15 min)

Exam (30 min)